Returns & Exchanges
At Starfire Direct, we want you to be completely satisfied with your home and patio upgrades, which is why we offer a 30-day return policy on most standard items. Please ensure all returned products are in their original packaging and in new, uninstalled condition to qualify for a refund.
Request an RMA
Contact our customer service team to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions for your product.
Prepare Your Package
Carefully repackage the item in its original box with all included hardware and manuals, clearly marking the RMA number on the outside of the package.
Ship the Item
Send the package back to our warehouse using a trackable shipping method; please note that customers are responsible for return freight costs unless the item is defective.
Inspection and Refund
Once our warehouse team inspects the returned goods to confirm they are in sellable condition, we will issue a refund to your original payment method, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing